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Drivers Terms & Conditions

Errors and omissions expected (E&OE)

“Britannia Airport Cars is a Trading name of

Uktransfer2016 Ltd. Registered Number (10489482) in England & Wales and PCO Registration

Number (009659) VAT Registration GB 289 6778 15”.

Please read the information in this document carefully and ensure that you comply fully with the

instructions and specifications within;

Company reserves the rights to terminate this contract without any prior notice if there is breach of

conditions of contract mentioned in “Driver Terms, “Driver Information Policy Document” or Driver

Price List Document herewith enclosed.

Britannia Airport Cars operate on behalf of Drivers and we pay VAT to HMRC on 16.67% Commission

which we charge to drivers.

You are hired as self-employed basis (It is your responsibility to declare your legal taxes to the

authorities).

Charges & Fares:

1. Commission 20% (16.67% & 3.33%VAT) will be charged on driver price list. Any extra payment

over driver price taken as cash will be taken back in statement as Extra Cash return i.e. 3rd

party commission, kickbacks.

2. Overnight prices are 5% higher from driver price list attached from 23:00 until 04:00 am which

means 15% Commission during this time.

3. Britannia Airport Cars pays £5 as congestion charges on the top of drivers fare for job pickup

and drop off between congestion times Monday to Friday from 07:00 to 18:00.

4. Britannia Airport Cars pays £4 for each child/booster/infant seat arrangement as per booking.

5. Britannia Airport Cars pays minimum airport parking charge for Meet & Greet on each Airport

Pickup from Airport and drop off charge to Stansted and Luton without any commission.

6. Britannia Airport Cars does not charge any commission on waiting charges to be collected by

cash at pickup point.

7. On Christmas 25th December and New Year 1st January you will receive 25% increment on

driver price list and 26th& 31st December you will receive 10% increment on driver’s price list.

Rest of whole year price remains the same.

8. We consider business week from 00:00 Hour Monday till 23:59 Sunday. Payment and

statement will be issued on following Friday (5 days later then closed week for accountants

to create statements).

9. Any completed jobs after 23:59 hrs Sunday will be added in next week statement.

10. Deposit of £50 will be deducted from 1st statement. The mentioned deposit will be refunded

once leaving company. May remember that resignation should be noticed within at least 14

working days in advance.

11. Resignation notice should be sent 14 days in advance on company official e-mail

drivers@britanniaairportcars.co.uk

12. Any discrepancy in statement, passenger no show, extra parking or any account query will be

solved by sending an e-mail to accounts@britanniaairportcars.co.uk with job reference.

Full Name: ......................................................... Mobile Number: .............................................................

Bank Sort Code: ................................................. Account Number: ...........................................................

Email: ................................................................. N.I Number.....................................................................

Signature: ............................................................ Date: .................................................................................

 

Email: drivers@britanniaairportcars.co.uk Controller Line: 02030026331

Controller Mobile: 07539369946 Customer Main Line: 02036177825

Accounts: accounts@britanniaairportcars.co.uk WhatsApp: 07539369946 for Accounts Page 2

 

Driver Information Policy

For operating services for or on behalf of Britannia Airport Cars

Please read the information in this document carefully and ensure that you fully comply with the

instructions and specifications within;

Our Objective is: “To provide a first-class service to all our customers and clients, by delivering a

professional, punctual and efficient ground transport service”

Instructions for drivers,

You and your vehicle have been hired to operate for service on behalf of Britannia Airport Cars.

Outlined below are some of the main areas where our driver standards apply. Above all being punctual,

polite, professional and safe.

Smart Appearance

All drivers are asked to take pride in and care of their appearance. Smart, well-groomed appearance

gives comfort and reassurance to our customers that they are dealing with a professional driver and a

professional company, a minimum dress code smart shoes, trousers, collar shirt and tie. Under No

circumstances should Jeans, shorts, T-Shirts or trainers be worn.

Vehicle Appearance / Presentation

Your vehicle should be free of litter and cleanly presented both inside and out. A check of vehicle

cleanliness should be made prior to passenger pick up.

Smoking / Drinking / Eating

Drivers are not permitted to smoke within the vehicle or in view of the customer whilst on hire at any

time. Whilst in control of a vehicle drivers are not permitted to eat, drink or undertake any activity that

will prevent them from controlling the vehicle effectively.

Customer Identification,

Driver will be issued customer name, customer reference and destination with each booking. It is

important for driver to confirm this with the customer upon pick up. If there is any confusion or

uncertainty the driver must ensure this is checked out with the control centre

Likewise, should there be any problems or uncertainty regarding the route or destination, clarification

should be sought from a controller on duty.

Routes and journey

Driver should take quickest route to destination. All drivers should be aware of the route and pick up

instructions PRIOR to commencing any journey. If you are unsure, please contact control centre for

clarification. If the passenger requests any changes to the booked journeys, this must be verified with

the control first.

Mobile Phones

The use of hand-held mobile phones or any electrical device (including equipment such as PDA’s, tablets

and pagers etc. is prohibited always whilst driving. If you need to make calls using a mobile phone the

vehicle must be stationary and parked in a safe place with the gear selector in neutral and with the

hand or parking brake applied. Mobile phones must only be used for genuine emergencies, and you

should pull the vehicle over to carry out the call or use approved hands-free equipment. A mobile phone

can be used in a situation where you need to call the emergency services only.

A zero-tolerance approach to drivers not adhering to our mobile phone policy and is viewed as gross

misconduct.

 

Email: drivers@britanniaairportcars.co.uk Controller Line: 02030026331

Controller Mobile: 07539369946 Customer Main Line: 02036177825

Accounts: accounts@britanniaairportcars.co.uk WhatsApp: 07539369946 for Accounts Page 3

Fit for work

It is the responsibility of all drivers to ensure they are fit for duty. Driving whilst fatigued is

completely unacceptable always.

Drivers should ensure that:

? They have had plenty of rest before commencing work

? During shifts, stop for frequent breaks. Get out of the vehicle periodically between jobs and

move around;

? Learn how to recognize the signs of driver fatigue: drowsiness, difficulty focusing, blinking

more than normal, yawning, heavy eyelids, and rubbing your eyes. If you have any of these

symptoms or signs, do not continue driving under any circumstances.

? They have had suitable rest prior to carrying out a duty on behalf of Britannia Airport Cars.

Safe Driving

Speeding is not tolerated under any circumstance and drivers must ensure they stick to the speed limits

always, failure to do so will result in drivers being removed from carrying out any work for Britannia

Airport Cars.

Adopt a safe attitude to your journey and be calm and courteous to your passenger and other road

users

Seat Belts

The driver of the vehicle is responsible for taking reasonable steps to ensure that all your passengers

are aware of the need to wear a seatbelt especially children on rear seats.

Luggage / Lost Property

Please assist and offer passengers help with the loading of luggage items if required and please report

any lost property to control centre. Its driver’s responsibility to drop lost property in office within 24

hours. There will be no payment made for dropping luggage into office.

Accidents or incidents

If you are involved in an accident whilst on or going to a job call our control room immediately. Ensure

your passengers are safe, and if you need assistance calling emergency services etc.

Accepting First Job

Before Accepting Job - Keep your PDA / location on during the shift. Before log on to PDA, make sure

that enough fuel for the shift, check all the documents, i.e. Airport meet & greet board, baby seat,

booster seat, car oil, tyres etc.

Log on the system

Morning shift A & B need to turn on App/PDA by 17:00 and it should remain on till 20:00 every day to

accept next day morning first job).

Shift C Night shift drivers need to turn on PDA at 14:00 to accept the job that will be after 16:00 at least

2 hours before the shift. This will help us to allocate jobs to you more efficiently.

If you like to take off day make sure to inform controller before 18:00 by written message.

Hotel or House Pickups:

Hotel pick up- Park the car in front of hotel at least 15 minutes before the pickup time, write name on

name board and inquire from reception. If you still can’t find the passenger, then you can inform to

controller by PDA message to contact passenger by call.

Residential pick up- make sure that you are on Right Street and door numbers at least 15 minutes

before your pickup time, it is solely driver’s responsibility to find correct address. Station pickups please

follow instructions provided on your PDA notes. Be there at-least 15 min prior to pick up point.

Airport Pickups:

Once driver receives an airport pick up job it is the driver’s responsibility to monitor flight and be inside

the terminal as per instructions. Under no circumstances call passenger to come out from the terminal,

always pick up from inside the terminal at arrivals at designated meeting point.

 

Email: drivers@britanniaairportcars.co.uk Controller Line: 02030026331

Controller Mobile: 07539369946 Customer Main Line: 02036177825

Accounts: accounts@britanniaairportcars.co.uk WhatsApp: 07539369946 for Accounts Page 4

Your time will be calculated from the time of entrance to parking area ticket time. Always keep eyes on

flight information board and keep checking status of your flight. If you can’t see the flight number, its

means there is something wrong always make sure that you are at the right terminal/arrival.

Always write passenger’s name in uppercase letters and display as

shown above with smiling face. Make sure to be visible displaying name

board accordingly,

Dropping Off:

10 minutes before the destination inform the passenger “we are approaching to the drop off point

thanks for using our service and ask for their return journey if passenger already have booked return

trip then confirm return job details i.e. flight number date, time, flight number, or any information is

not correct make sure to contact controller and update the booking.

After clearing the job, please wait and you will be informed by controller for next plot / job and follow

the controller’s instructions.

Child Seat / Booster Seat / Infant Seat:

Each MPV car should have 1 booster seat and 1 Baby Seat (1 to 4 Years) in the car always as we pay £4

in driver’s fare extra on each child seat arrangement

After sharing the above information, you must then take direction from our control team on what to

do next.

Shift & Timing:

Our shifts are fixed however as we are specialized for airport transfer and long distance only so there

could be 2 hours up and down in shift start and finish time depends on the day.

? A Shift: 04:00 to 16:00

? B Shift: 11:00 to 23:00

? C Shift: 16:00 to 04:00

You can choose any shift and mention to controller and jobs will be allocated according to specified

shift with 2 hours flexibility.

Penalty: It is driver’s responsibility to be on time at pickup point, if any job cancelled or outsourced

due to drivers being late, £20 fine + any extra payment for outsourcing will be deducted from

statement.

NOTE: Please notice that all telephone conversations driver/controller will be recorded for training

and monitoring purposes.

 

I confirm that I have read and understood Britannia Airport Cars driver information policy document

and I will adhere to all requirements in the policy.

 

Signed..........................................................................................

 

Date.............................................................................................

Shift(s) Monday Tuesday Wednesday Thursday Friday Saturday Sunday
A 04:00 – 16:00
B 11:00 – 23:00
C 16:00 – 04:00
Part Time
* First Name :
* Last Name :
* Email :
* Passsword :
* Telephone :
Mobile Number :
NI Number :
Sort code:
Bank Account Number:
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