Terms & Conditions

Britannia Airport Cars is a Trading name of Uktransfer2016 Ltd Registered Number 10489482 in England & Wales and Officially Licenced by Transport for London Taxi & Private Hire Licence No. 009659.

Unless otherwise specified, in these terms and conditions:

These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made through our website, by telephone, Chat, Online, and Email. The media by which you are able to make a Booking constitute an invitation to treat and your Booking constitutes an offer to Contract for Services (to Britannia Airport Cars, the relevant Driver or the Fulfilment Partner, as applicable) which Britannia Airport Cars, the relevant Driver or the Fulfilment Partner (as applicable) can accept (thereby creating a legally binding contract incorporating these Terms):

By accepting these Terms, you are also accepting the terms of our privacy policy, which can be found at http://britanniaairportcars.co.uk/privacy-security-policy our privacy policy sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy.

We reserve the right to amend these Terms & condition any time.

These Terms shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the Courts of England.

A person who is not a party to any Contract shall not have any rights under or in connection with it.


1.1 All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained.

1.2 We will send e-mail confirmations to all of our clients, provided they have included a valid e-mail id with their booking. This will include phone, Call, Chat, online, email bookings.

1.3 Some of the bookings via call may be recorded for training monitoring and verification purposes.

1.4 We will not be held liable for any incorrect information provided by customers or client.

1.5 Any Changes to any Pre-booked journey can be made by 8 hours in advance by email or call. Any change to live pre-booked journey less than 8 hours notice will be subject to availability and confirmation.

1.6 We may, in our absolute discretion, decline to accept any Booking.


2.1 It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage. Vehicle types can be found on our vehicles http://www.britanniaairportcars.co.uk/vehicles.asp.


3.1 We shall be entitled to vary the Price List from time to time.

3.2 We shall change the quoted price if it’s quoted wrong by the website or by our staff member with 4 hours prior notice to passengers.


4.1 Payment can be made by the following methods:

4.2 Payment can make by Credit/Debit Card we all major debit/credit cards Visa, Master Amex etc.

4.3 PayPal using online web or by link.


5.1 To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.


6.1 All pickups from the airports and cruise ports are allowed 45 minutes of free waiting time from the Pickup Time/docking time. Any further waiting time will be charged at 25p per minute (minimum £4)

6.2 We monitor flights if flight delays there are no charges. If a flight cancel no charges will apply.

6.3 Pickups from home, hotel, offices and other venues are allowed 20 minutes from the actually booked time, thereafter 30p per minute (minimum £3) will be added to the fare quoted.


7.1 We can provide transportation to wheelchair users Please Book wheelchair accessible car from the website.


8.1 Additional passengers and luggage may be added with the permission of Britannia Airport Cars control to the car ordered and the extra cost will be applied if vehicle upgraded according to our vehicles but not exceeding the numbers per vehicle type ordered.


10.1 Booking can be cancelled in advance by giving 12 hours’ notice and 3% of Cancellation charges per booking will be applied for advance cancellation.

12.2 Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of Cancellations notified less than 6 hours.

12.3 All pre-paid booking cancellation notified less than 12 hours will not be refunded.


11.1 If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pickup. If the journey was pre-paid it will be refunded after deducting 3% credit/debit card bank charges. However, if the passenger wishes to take a later flight we will provide the service at no extra cost.


12.1 No show is defined as follows: If passenger booked with Uktransfer2016 Limited a private hire car and failed to meet the driver on pick up time, this will include home, hotel and other private address or any airport, cruise port, stations. This will include the wrong date wrong time bookings.

12.2 If passenger books a pick up from an airport and fails to meet the driver

12.3 In the arrival hall at designated “Meeting point” This means that the driver will wait in the arrival hall up to 1 hour from the pickup time according to flight landing time and if the passenger fails to meet Within this time limit or make contact to inform their status at the airport Will be considered as a no show.

12.4 All bookings pre paid by a credit or debit card will not be refunded in the event of a “No show”


13.1 Refunds will be issued on the Following Grounds.

13.2 Booking prepaid with a credit card or debit card and cancellation notified 12 hours prior to the actual pick up time subject to 3% of fare cancellation fee/booking.

13.3 If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation confirmation.

13.4 No refunds will be issued cancellations notified less than 6 hours. 

13.5 Once a passenger used the Service no refund will be considered in any case.

13.6 Any passenger claim for Complaint/refund will not be dealt with after 14 days of the journey completed.


14.1 In relation to the Services, our liability shall not exceed £100;

14.2 The company accept no liability for the severe traffic delays, Road closures, Extreme and poor weather conditions.

14.3 The company accept no liability for unconfirmed transfers without booking Reference Number.

14.4 In the case of lost or damaged goods, loss of flights, trains, cruise or any other loss (including where relevant luggage of Customers travelling in Passenger Vehicles), our liability shall not exceed £100 unless the Customer has notified us that the Goods have a value in excess of £100 and we have agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer shall indemnify us against any Passenger claiming sums in excess of such limits.

14.5 The Customer agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.

14.6 We shall not be liable to the Customer for any loss of anticipated savings, business revenues, loss of agreements, loss of opportunity or loss of business or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

14.7 We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract.

14.8 We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any failure to perform any of our obligations under the Contract if the delay or failure was due to any circumstances or cause beyond our reasonable control.

14.9 In relation to Network Bookings, we shall to the extent permitted by law, not be liable in any way whatsoever in respect of any claim regarding the provision of the fulfilment or for any act or omission of any Fulfilment Partner.

14.10 We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within 72 hours of the occurrence of the circumstances giving rise to the claim.

14.11 The Customer acknowledges that the limitations on our liability as set out are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.

14.12 Provider cannot be held responsible for any liabilities such as missing the flight for sub-contracted transfers.

14.13 We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

14.14 We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within 72 hours of the occurrence of the circumstances giving rise to the claim.

14.15 In the event of customer staining the car due to any reason (vomiting, bleeding, dropping liquid food or drinks,etc.) customer would be liable to pay £50 for a wallet car wash.


15.1 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.

15.2 Passenger is responsible to arrange pickup for his lost property, book a courier service or book an alternative service such as private hire to drop the lost property at customer’s house.

Premium Account Site Map Contact Us Terms & Condition Privacy Policy Feedback
Enquire Now